The complaints procedure of a shop / service company may not contradict the general terms and conditions of ICTWaarborg for consumers. The text of this is:
Because we want to give our customers an optimal service, we find it important to hear from you if you have complaints about our services. Do this - also to limit any damage - as soon as possible. According to the law, a complaint is made known in time if this happens within two months of discovery. This also applies in the event that the purchased product does not have the properties that you could expect on the basis of the purchase agreement. It is in your interest to make your complaints known in writing.
If you file a complaint with us that will be answered. Within 14 days We therefore need more time, then we will let you know within 14 days when you can expect a reply. If a complaint is not resolved to the satisfaction of the consumer, it can use the mediation arrangement of ICTWaarborg through the mediation form at www.ictwaarborg.nl to fill in.